Refunds
What happens if you change your mind, or you're not happy with the work. Your statutory rights are never affected.
Last updated: 16 September 2026
Before you've paid
Enquiries and quotes are free. Nothing is charged until you say yes to a price, and you can walk away at any point before that.
Your 14-day cooling-off period
If you're buying as a consumer (not a business), you can usually cancel within 14 days of agreeing the price, for a full refund.
If you ask me to start work within those 14 days and then cancel, you pay for the work done up to that point, and the rest is refunded. If the work is fully finished within the 14 days at your request, the right to cancel may end.
Cancelling a project later
You can cancel at any time by email. You pay for the work done up to that point, and any money paid for work not yet done is refunded within 14 days. Anything already built stays in your Base44 account.
Sessions
Need to move a 1:1 session? Just let me know before it starts and we'll find another time, or you'll get a refund for that session.
If you're not happy with the work
Tell me straight, and send the two or three things that bother you most. I'll come back within 2 working days with what I'll change and when.
If I can't put right something that doesn't match what we agreed, you'll get a refund for that part of the work. Things that don't work within 7 days of handover are fixed free.
Duplicate or wrong payments
Charged twice or charged the wrong amount? Email me and it's refunded, usually within 5 working days of me confirming it. Banks can take a few more days to show it.
How to ask
Email hi@shebuilds.online with your name, what you bought and roughly when. Please don't send card details. Refunds go back to the card or account you paid with.